Independent Claims Service, Inc. currently employs a full time investigative and adjustment staff, which includes professional property, liability and multi-line adjusters, as well as certified fire and licensed private investigators.

Paul M. McDonagh
President
General Adjuster Licensed in CT, MA, ME, RI, NH,VT
Licensed General Contractor, Real Estate Appraiser
pmcdonagh@icsclaims.com

In 1992, Mr. McDonagh founded Independent Claims Service, Inc. an independent, service-oriented, multi-line adjusting company. He has worked in the construction and insurance industries for over 30 years. In addition to being a Licensed General Contractor and Certified Real Estate Appraiser, he is also an expert in the handling of environmental, large loss property and liability claims.

Benjamin A. Charwat
Vice President
bcharwat@icsclaims.com

Ben started out his career in the claims industry working as an adjuster for several large carriers from 1996-2002 in the NYC and Boston areas. He then joined Crawford & Company, the world’s largest independent claims provider in 2002 as a supervisor. He was promoted in 2006 to Branch Manager in New England, overseeing all day-to-day operations. Ben brings a wealth of talent and experience in the areas of operations, client management and business development.

Gerald R. Wisel
General Manager
gwisel@icsclaims.com

Gerry has been in the claims insurance industry for over 40 years. He has worked for both insurance carriers and independent adjusting firms during his career. He presently oversees the day-to-day operations of the entire property adjusting staff.

Jack Leone
Claims Manager
Liability/S.I.U. Division
jleone@icsclaims.com

Jack has over 35 years of insurance claims adjusting experience, 29 of which are in environmental claims as an adjuster, supervisor, manager and home office consultant. Jack was involved in environmental claims handling in its infancy. He helped create case law as a charter member of the Environmental Claims Manager’s Association. Jack also helped a major insurer create and implement their policy positions, as well as trained and managed environmental claim adjusters across the country.

Gale E. Kingsbury
Office Manager
gkingsbury@icsclaims.com

Gale has been in the insurance industry for over 10 years and has a vast knowledge of the personal and commercial insurance policies as well as the guidelines and procedures required by our various clients. She also oversees all the day to day administrative operations.

Denise Cloutier
Supervisor
Liability/S.I.U. Division
dcloutier@icsclaims.com

Denise has been working in the insurance claims industry for 25 years. She has an extensive background in multi-line claim handling and has specialized in complex liability investigations. She also provides in-depth coverage analysis and file review for the entire adjusting staff.

Trish M. Bergey, AiC, ARM
Associate in Claims
Associate in Risk Management
Multi-Line Adjuster
Licensed in RI, NH, VT, ME
tbergey@icsclaims.com

Trish Bergey has over 18 years experience as a Multi-Line Adjuster. She began her career working for Insurance Carriers, Self Insureds and Municipalities. She has a high level of litigation management experience, which makes her invaluable to Carriers and Risk Management Departments. Trish expanded her expertise into both residential and commercial property adjusting. She has attained designations including ARM, AIC and Property General Adjuster.

Janet S. Lahme
Liability Adjuster
Liability/S.I.U. Division
jlahme@icsclaims.com

Janet has over 25 years experience in the insurance claims industry. She has worked for agents, major insurance companies and recently a third party claims administrator, where she handled multi-state jurisdictions. She has handled numerous types of liability claims, including Automobile, Homeowners, Professional and General Liability, as well as Workers Compensation.

Patricia A. Griffin
Senior Adjuster
Liability/S.I.U. Division
pgriffin@icsclaims.com

Paddy has over 20 years experience in the insurance industry. She has worked for both insurance carriers and independent adjusting firms during her career. She has handled numerous types of liability claims, including Automobile, Homeowners, Professional and General Liability, as well as Workers Compensation.

David H. Small, LPD
Claim Representative
Liability/S.I.U.Division
Licensed Private Detective
Licensed Insurance Agent, Constable
dsmall@icsclaims.com

Dave has over 20 years of industry experience including, workers' compensation, industrial accidents, commercial liability injuries, auto garaging issues, unauthorized auto usage and fraudulent auto accidents. He specializes in investigation of staged accidents, jump ins, auto theft, property damage claims, accident scene investigations and locus investigations.

Ernest F. Jost, Sr.
Structural Engineer/Project Manager
MA Registered Professional Land Surveyor
ejost@icsclaims.com

Ernie has over 40 years experience as a structural engineer. He has been affiliated with the City of Attleboro as the Supervisor of Public Works and has been employed by The McDonald’s Corporation as the Chief Engineer of Store Design, as well as held the position of Chief Engineer for E.J. Cross. He is a Member of the American Institute of Civil Engineers.

Joseph P. Hennigan, CFI, LPD
Certified Fire Investigator
Licensed Private Detective
Liability/S.I.U. Division
jhennigan@icsclaims.com

Joe has over 30 years experience as a cause and origin expert and State Fire Code consultant. He is a retired Captain of the Worcester Fire Department Arson Squad and currently heads our Fire Investigation Unit.

Michael P. Flynn, LSP, CHMM
AHERA Certified Asbestos Inspector & Project Monitor
Environmental Division
mflynn@icsclaims.com

Mr. Flynn has over 20 years experience in the environmental consulting industry. He has worked on a broad range of hazardous waste sites including superfund sites and petroleum release sites. He has expertise in environmental site assessment, site remediation, clean up cost estimating and remediation waste management. He is also certified as an asbestos inspector and project monitor capable of overseeing asbestos abatement projects. He has expert knowledge in state and federal environmental regulations including federal CERCLA "superfund" regulations and the Massachusetts MCP regulations.

Andrew J. Seaman
Environmental Claims Adjuster
Environmental Division
aseaman@icsclaims.com

Andy is now employed as an Environmental Claims Adjuster. Andy received his Bachelor of Science in Geology from the University of Akron in Ohio in 1985. He has 3 years of environmental claim adjusting experience and over 20 years of experience working with major environmental remediation companies. He has vast hands on experience with emergency response activities. He has participated in remediations of all sizes and types from automobile accidents and home heating oil releases to tanker truck overturns. His experience enables him to analyze the situation and arrive at an effective and efficient end result.

Victor A. Murphy
Multi-Line Adjuster
Certified National Flood Adjuster
vmurphy@icsclaims.com

Victor has over 25 years experience in the insurance claims industry as a multi-line adjuster. His specific areas of expertise include automobile and contractor liability claims, as well as environmental and accident scene investigations.

John D. Dunphy
Multi-Line Adjuster
Licensed in RI, CT, NH, VT, ME
jdunphy@icsclaims.com

John has 10 years of experience in the insurance industry as a multi-line adjuster in Personal and Commercial auto claims, theft, first and third party Property claims, Environmental claims and Specialty Lines, which include watercraft, mobile homes, travel trailers and manufactured homes.

Tedd Furr
Adjuster
Licensed in NH
tfurr@icsclaims.com

Tedd is an Air Force veteran trained in investigative police science and has over 15 years of experience adjusting and investigating insurance claims. He has extensive knowledge of building construction codes and requirements based upon his past employment as a residential and commercial contractor.

William R. Letizia
Property General Adjuster – Licensed in Rhode Island
Certified National Flood Adjuster
bletizia@icsclaims.com

Bill is currently employed as a senior adjuster and has over 40 years of claims experience. He specializes in the handling of large loss and catastrophe losses. He is also a Certified National Flood Adjuster.

David E. Giles
Property General Adjuster
Licensed in RI, CT
dgiles@icsclaims.com

Dave has a Bachelor’s Degree in Business from the University of Rhode Island with a major in Insurance. He is a General Adjuster with over 30 years experience in Property Claims including Personal and Commercial claims, Time Element and Inland Marine claims.

Daniel P. Lyons
Adjuster
dlyons@icsclaims.com

Dan has been in the claims insurance industry for over 35 years. He has worked for both insurance carriers and independent adjusting firms during his career. He specializes in Homeowner Property, Casualty and Contractor Liability claims.

Wesley V. Hero
Claim Representative
Certified National Flood Adjuster
Licensed in NH, ME
whero@icsclaims.com

Wes specializes in water damage, mold and complex property losses for both personal and commercial line policies. He is also a Certified National Flood Adjuster and has attended Vale Tech Institute.

Gary P. Cournoyer
Claim Representative - Licensed in CT, RI
Licensed Construction Supervisor, CT, MA, NH
Licensed Estimator
gcournoyer@icsclaims.com

Gary has an extensive 20 year background in the residential and commercial construction industry and is presently handling property claims. He is our in-house roofing expert and has also attended Vale Tech Institute.

David J. Valley
Claim Representative
dvalley@icsclaims.com

Prior to working in the insurance industry David was a Site Work General Contractor. He has 8 years experience handling Personal and Commercial Property claims, as well as Property Damage Liability claims. Dave attended Vale Tech Institute.

Richard J. Patterson
Claim Representative
IT Department Supervisor
Contents Loss Evaluator and Analyzer
dpatterson@icsclaims.com

Dick holds a Bachelor's Degree and Master's Degrees from Niagra University, McMasters University and Northeastern University. He currently serves as our in-house research specialist, content loss evaluator and analyzer. His extensive background in computer technology has also afforded him the position of IT Department Supervisor.

Charles F. Meagher
Claim Representative
Licensed Construction Supervisor, MA
cmeagher@icsclaims.com

Charles "Fran" Meagher has been working in the construction industry for the past 20 years. He has extensive experience in utility line installation and construction of both residential and commercial properties. He presently is handling first and third party property damage claims and attended Vale Tech Institute.

John Staples
Claim Representative
Certified National Flood Adjuster
jstaples@icsclaims.com

John has been adjusting insurance claims since 1995. He has a 25 year background in the construction field and is currently handling first and third party property damage claims.

Michael J. Coughlin
Claim Representative
mcoughlin@icsclaims.com

Mike has over 15 years of extensive landscape and construction experience. He is HAAG Roofing and Siding Certified and is currently handling first and third party property damage claims.

Lawrence S. Lamey
Claim Representative
llamey@icsclaims.com

Larry has spent 32 years in the Fire Department Service, culminating with position as Fire Chief/EMD for the Town of Stoneham. His career with the Fire Department involved all aspects of fire code interpretation and compliance with the State Building Code, CMR’s, and MGL’s, as well as a Certified Fire & Explosion Investigator.

Michael Scordato
Claim Representative
mscordato@icsclaims.com

Mike has handled CAT and storm related claims throughout the Midwest and eastern United States for the past 3 years, and is presently in the ICS Property Training Program.

David Wong
Contents/Inventory Evaluator
dwong@icsclaims.com

David has an extensive background in content evaluating and memorabilia, specializing in sports. He is also a member of the contents evaluation team.