Independent Claims Service, Inc. (ICS) is an independent insurance adjusting firm, handling property and liability claims, as well as workers’ compensation investigations. Our corporate headquarters are located in Westborough, Massachusetts and our in-house staff of licensed professionals perform a variety of insurance adjustments, investigations and appraisal services for the property and casualty insurers throughout Central New England.

Since its founding in 1992, ICS has been committed to providing a superior product to the insurance industry. Our business decisions are based on a commitment to the expertise and integrity of our staff, the accuracy and depth of our reporting, and the efficiency of our state-of-the-art operations.

Our staff is composed of highly trained licensed insurance professionals, many with specialty certifications. This includes a wide range of experts in the related fields of building construction, fire and water damage, environmental contamination, cause and origin investigations and workers' compensation.

Whether you are an insurance professional or consumer, this website’s purpose is to provide you with information of interest. We have included details concerning the ICS staff, as well as their credentials.

Paul M. McDonagh
President and CEO
Independent Claims Service, Inc.