Our Commitment to Superior Service

At ICS, we are dedicated to delivering exceptional service. Our team of professionals ensures thorough claims handling, prompt investigations, and timely, accurate reporting and follow-up for every assignment. This commitment to excellence shapes every aspect of our work.

Claim Adjustments

ICS performs professional insurance adjustment for many of the major insurance companies with a focus on, but not limited to: property, casualty, and environmental claims.

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Investigative Services

Our adjusters, investigators, and expert consultants assume full responsibility for planning and executing all the work required to deliver an accurate claim investigation to our clients.

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We Deliver Results

Since our founding in 1992, ICS has been dedicated to providing outstanding products and services to the insurance industry. Our business decisions are guided by our commitment to the expertise and integrity of our staff, the accuracy and depth of our reporting, and the efficiency of our state-of-the-art operations.

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Why Choose ICS?

Choosing ICS means you’ll receive top-notch service every step of the way. Our helpful admin staff is always ready to assist you promptly when you reach out, ensuring that your inquiries are addressed quickly. Our disciplined professionals are committed to delivering reports on time, so you can depend on us for timely information. Additionally, our management team is proactive in problem-solving, ready to tackle any issues that arise immediately. With ICS, you can expect reliability, efficiency, and excellent customer support.

  • All-Lines of Insurance

  • Same Day Contact

  • On-Time Reporting

  • Client-Driven

  • Highly Motivated

  • Always Trained

  • We use Mattaport & Xactimate

What Our Clients Say:

The best and most experienced!

Brian McDonagh

ICS was extremely professional, and easy to work with!

John Doe

Contact us today to see what ICS can do for you!

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About ICS

Independent Claims Service, Inc. (ICS) is an independent insurance adjusting firm, handling property, liability and environmental claims. Our in-house staff of licensed professionals perform insurance adjustments, investigations and appraisals for property and casualty insurers throughout New England.

Our Headquarters

22 Water Street,
Westborough, MA 01581

1 (800) 863-5950